Refund policy
RETURNS & REFUNDS
Not happy with your order? You have 30 days after delivery to return it, no reason needed.
HOW IT WORKS
- Start your return: CLICK HERE
- Pack your items securely with all tags attached.
- Send them back within 30 days of your request.
- Get your refund once we have received and checked your return.
RETURN CONDITIONS
- Unworn, unused, and unwashed
- All original tags attached
- Complete and securely packaged
- Socks and underwear cannot be returned once opened (hygiene reasons)
Return shipping is paid by the customer. We recommend a tracked shipping method. Items showing signs of use may be refunded with a deduction.
REFUNDS
Approved refunds go back to your original payment method within 30 days of your return request. This includes the original standard shipping costs. Your bank or payment provider may need a little extra time.
DAMAGED, DEFECTIVE OR WRONG ITEM?
Contact us at support@aseps.com with your order number and a photo. We cover the return shipping and send you a replacement or a refund.
UNDELIVERED PARCELS
If a parcel comes back to us because of a wrong address, missed collection, or refused delivery, we refund you within 30 days after it arrives at our warehouse.